Custom Work & Commissions Policy
Learn about our process and policies for custom commissions and 3D-printed work.
Effective: June 2025
Design & Approval Process
- Every custom project begins with a design phase: a digital proof or 3D render is provided for your approval before production.
- Once you approve the design, production begins immediately.
- Minor adjustments may be made before printing; major changes may incur additional fees.
Production & Timelines
- Standard custom orders: Typically completed in 7–14 business days.
- Complex/multi-part builds: May require up to 21 days.
- Bulk/specialty projects: Timeline disclosed before invoice approval.
- All timeframes are estimates and may vary due to print duration, curing, and finishing.
Pricing & Payments
- Full payment is required before production begins, unless otherwise agreed in writing.
- Material or rush fees may apply for expedited jobs.
- Invoices will outline all costs, including design fees and upgrades.
Cancellations
- Orders cancelled after design approval incur a 50% design fee and reimbursement for any material costs incurred up to that point.
- No cancellations or refunds permitted after production begins.
Refunds & Reprints
- Custom items are non-refundable and non-returnable once production has begun.
- Reprints/replacements are only offered in cases of manufacturing defect or shipping damage reported within 72 hours of receipt.
- Design/aesthetic dissatisfaction (color variation, etc.) does not qualify for refund or reprint.
Intellectual Property & Ownership
- All original designs created by Sam’s Supplies remain the property of Rocky Mountain RPG Guild LLC unless specified in writing.
- Clients may request exclusive design rights for an additional fee.
- Sam’s Supplies may display finished works/renders/photos for marketing unless confidentiality is requested in advance.
Contact
- Email (custom requests): customs@sams-supplies.cc
- Business Name: Rocky Mountain RPG Guild LLC dba Sam’s Supplies